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eTrain Cancellation, Refund & Transfer Policy

Generally, online training course orders are NOT eligible for refund, cancellation or transfer to another party or employee. We MAY approve a refund/transfer request provided the Student meets the following requirements:

  1. The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to following address: [email protected]  AND;
  2. The Student must NOT HAVE COMPLETED MORE THAN 25% of the online course:

Transfers: ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not completed 25% or more of the course material. You may transfer your registration fee to a course of equal or lesser value. The tuition difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional tuition with the transfer request.

If the request is made AFTER 24-hours OR the student has completed MORE THAN the MAXIMUM allotted training time (indicated above) your tuition is NON-REFUNDABLE.

Other Terms and Conditions:

  • Online training courses may NOT be transferred to another student/employee.
  • Students have 90 days (3-months) to complete an online course.
  • Orders placed with a “Corporate Account”, “3rd Party Transactions” or “Discount Code” are NOT eligible for refund, cancellation or transfer. NO EXCEPTIONS.

Course Extension Policy:

  • Students have 90 days from the date of registration to complete all online coursesStudents may request a 1-month extension provided the request is made BEFORE the training course expires.
  • Expired courses, students who have left the employ of a company or students who FAIL their final exam (see below) are NOT eligible for credit or refund of any kind, regardless of time spent in the course or time remaining.
  • Some online courses have a final exam. Students must receive a passing grade to be issued a certificate of completion.

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